Q&A
FAQ
Check-in/Check-out
What is pre-check-in?
This system significantly shortens the check-in process on the day of your stay by allowing you to enter the necessary information in advance via a URL sent to your email when you make your reservation.
Check-in is only possible from 4 PM onwards on the day of arrival.
Check-in is only possible from 4 PM onwards on the day of arrival.
What time is check-in?
It starts at 4:00 PM on the day of the event.
Regarding the check-in method on the day of arrival
Please complete the online check-in process from 4 PM on the day of check-in using the check-in URL provided in the pre-arrival email.
After check-in is complete, we will send you a passcode for entering your room.
After check-in is complete, we will send you a passcode for entering your room.
Regarding check-ins after 23:00
Since this facility uses self-check-in, you can check in even after 23:00.
About checkout
Check-out time is 11:00.
Please use the pre-check-in URL provided in the email sent to you at the time of booking to complete the check-out process.
When checking out, please ensure that the electronic key is securely and automatically locked for security reasons.
Please use the pre-check-in URL provided in the email sent to you at the time of booking to complete the check-out process.
When checking out, please ensure that the electronic key is securely and automatically locked for security reasons.
Is early check-in possible?
Early check-in is not available.
Check-in is from 4 PM.
Check-in is from 4 PM.
Is late check-out possible?
Late check-out is not available.
Please strictly adhere to the check-out time.
Please strictly adhere to the check-out time.
Is luggage storage available before check-in and after check-out?
We are unable to assist you as we do not have any staff on-site.
What should I do if I want to extend my stay?
If you wish to extend your stay, please make an additional reservation yourself and inform us by email.
How do I unlock it with an electronic key?
How to unlock and lock an electronic key
1. Lightly touch the center of the screen and confirm that the numbers light up.
2. Please enter a four-digit number. (When you enter a number, you will hear a "beep!" sound, and the ✅❌ mark will light up green at the same time. If there is no sound, the number you entered was not recognized, so please enter it again. Pressing the numbers slowly with a slight pause in between will result in a smoother response.)
3. Finally, press the check button ✅ to unlock it.
4. To unlock the room from inside, turn the round dial counterclockwise.
5. The door will lock automatically when the sensor is activated by closing it securely. To lock it manually, press the check button ✅ from outside the room, or turn the dial clockwise from inside the room.
1. Lightly touch the center of the screen and confirm that the numbers light up.
2. Please enter a four-digit number. (When you enter a number, you will hear a "beep!" sound, and the ✅❌ mark will light up green at the same time. If there is no sound, the number you entered was not recognized, so please enter it again. Pressing the numbers slowly with a slight pause in between will result in a smoother response.)
3. Finally, press the check button ✅ to unlock it.
4. To unlock the room from inside, turn the round dial counterclockwise.
5. The door will lock automatically when the sensor is activated by closing it securely. To lock it manually, press the check button ✅ from outside the room, or turn the dial clockwise from inside the room.
When can I check the passcode for my electronic key?
Online check-in is available from 4 PM on the day of check-in.
Once the procedure is complete, you can check your entry password on the website.
Once the procedure is complete, you can check your entry password on the website.
Can I leave my luggage before check-in or after check-out?
We are unable to accommodate your request as we do not have staff on-site at all times.
Can I change my scheduled check-in time?
Since it's self-check-in, there's no problem.
Guest Rooms
Can I add an extra bed or futon?
We will provide extra beds according to the number of guests, so no special procedures are required.
If you need additional accommodations after making a reservation, such as an increase in the number of guests, please contact us.
If you need additional accommodations after making a reservation, such as an increase in the number of guests, please contact us.
Is there Wi-Fi in the room?
Free Wi-Fi is available throughout the entire building.
Do you have mattresses for toddlers?
We do not have mattresses available for infants.
Is there a refrigerator? Are there any drinks in it?
Yes, there is a refrigerator in the guest room. Drinks are not provided.
Please purchase it at your local supermarket or convenience store.
Please purchase it at your local supermarket or convenience store.
Do you have an ice machine?
We do not have an ice maker.
Do you have a safe?
We have two beds available in the bedroom.
Amenities and Services
What amenities are provided in the room?
Shampoo, conditioner, body soap, lotion, moisturizer, cleanser, hand & face wash, face towel, bath towel, toothbrush, razor, hair comb, cotton swabs, cotton pads
What kinds of items are available for loan?
Hair dryer, straightener, curling iron, AC adapter, Type-C cable, Lightning cable, Micro USB cable, Bluetooth speaker
Do you have pajamas, yukata (Japanese summer kimono), etc.?
We do not provide indoor wear at this facility.
Please bring your own comfortable clothing.
Please bring your own comfortable clothing.
Are meals included?
We offer a paid private chef service. Reservations must be made at least 7 days in advance. Please make your reservation via the URL provided in the email sent after your booking is confirmed.
Do you have a laundry service?
There is a washing machine with a dryer in the changing room on the first basement floor.
Can I send my luggage to the hotel in advance?
We do not offer advance delivery of packages.
What seasonings and cooking utensils do you keep stocked in your kitchen?
Soy sauce, olive oil, salt, and pepper are available.
We have a 3-burner induction cooktop, frying pans, pots, knives, cutting boards, chopsticks, spatulas, ladles, various plates, chopsticks, spoons, forks, mugs, wine glasses, oven mitts, wine openers, kettles, plastic wrap, dish soap, sponges, etc.
We have a 3-burner induction cooktop, frying pans, pots, knives, cutting boards, chopsticks, spatulas, ladles, various plates, chopsticks, spoons, forks, mugs, wine glasses, oven mitts, wine openers, kettles, plastic wrap, dish soap, sponges, etc.
Are there free drinks?
We have coffee beans available. Please enjoy freshly ground drip coffee using the coffee machine provided.
Reservation and payment
Please tell me how to confirm my reservation.
All reservations at our hotel are accepted online.
For confirmation, changes, or cancellations of your reservation, please check the email or My Page (account) on the respective reservation website where you made your reservation.
For inquiries regarding your reservation, please contact the customer support of the reservation website you used.
For confirmation, changes, or cancellations of your reservation, please check the email or My Page (account) on the respective reservation website where you made your reservation.
For inquiries regarding your reservation, please contact the customer support of the reservation website you used.
Regarding changes or cancellations to reservations
If you wish to cancel or change your reservation date, please contact the customer support of the booking website where you made your reservation.
For reservations made through our official website, please include your reservation number and name in your email and contact us at the address below.
email address:villaelcielomyoko@playandco.jp
For reservations made through our official website, please include your reservation number and name in your email and contact us at the address below.
email address:villaelcielomyoko@playandco.jp
Checking room availability and room rates
For room availability and rates, please contact us.HereYou can check it further here.
How do I get a receipt?
To prevent duplicate issuance, we request that you obtain your receipt from the website where you made your reservation.
Please note that we generally do not issue tickets at this facility except for reservations made through our official website.
If you made your reservation through the official website, please contact the facility by email.
Please note that we generally do not issue tickets at this facility except for reservations made through our official website.
If you made your reservation through the official website, please contact the facility by email.
Access and location
Please tell me how to access it.
From the Tokyo area
・By car: Approximately 3 hours and 30 minutes
(Via Kan-Etsu Expressway → Joshin-Etsu Expressway / Approximately 5-10 minutes from Myoko Kogen Interchange)
・By train: Tokyo → Nagano Station (Shinkansen) → Shinano Railway Kita-Shinano Line, get off at Myoko-Kogen Station → Approximately 10 minutes by car
From the Kansai region
・By car: Approximately 6 hours
(Meishin Expressway/Chuo Expressway → Nagano Expressway → Joshinetsu Expressway / Approximately 5-10 minutes from Myoko Kogen Interchange)
・By train: Take the Thunderbird train to Tsuruga Station → Transfer to the Hokuriku Shinkansen → Joetsu-Myoko Station → Transfer to the Myoko Hanema Line → Get off at Myoko-Kogen Station → Approximately 10 minutes by car
From Nagano Station
・By car: Approximately 45 minutes
・By train: Get off at Myoko Kogen Station on the Shinano Railway Kita-Shinano Line → Approximately 10 minutes by car
・By car: Approximately 3 hours and 30 minutes
(Via Kan-Etsu Expressway → Joshin-Etsu Expressway / Approximately 5-10 minutes from Myoko Kogen Interchange)
・By train: Tokyo → Nagano Station (Shinkansen) → Shinano Railway Kita-Shinano Line, get off at Myoko-Kogen Station → Approximately 10 minutes by car
From the Kansai region
・By car: Approximately 6 hours
(Meishin Expressway/Chuo Expressway → Nagano Expressway → Joshinetsu Expressway / Approximately 5-10 minutes from Myoko Kogen Interchange)
・By train: Take the Thunderbird train to Tsuruga Station → Transfer to the Hokuriku Shinkansen → Joetsu-Myoko Station → Transfer to the Myoko Hanema Line → Get off at Myoko-Kogen Station → Approximately 10 minutes by car
From Nagano Station
・By car: Approximately 45 minutes
・By train: Get off at Myoko Kogen Station on the Shinano Railway Kita-Shinano Line → Approximately 10 minutes by car
Do you offer a pick-up/drop-off service?
We do not offer a pick-up/drop-off service. Please use public transportation.
Are there any convenience stores or supermarkets nearby?
The following stores are located about a 10-minute drive away.
・Seven-Eleven (open 24 hours)
・Daiichi Supermarket (10:00 - 19:30)
・Seven-Eleven (open 24 hours)
・Daiichi Supermarket (10:00 - 19:30)
Facility Overview
Regarding inquiries
For any questions or inquiries before or during your stay, please contact us using the information below.
email address:villaelcielomyoko@playandco.jp
email address:villaelcielomyoko@playandco.jp
Are there any places where I can smoke?
Smoking is strictly prohibited throughout the entire property. Smoking is also strictly prohibited outdoors, including in front of the entrance and on the terrace.
If smoking is detected, a special cleaning fee of 20,000 yen will be charged.
*This also applies if you dispose of cigarette butts inside your room.
If smoking is detected, a special cleaning fee of 20,000 yen will be charged.
*This also applies if you dispose of cigarette butts inside your room.
Is it possible for minors to stay overnight without an adult?
If the group consists solely of guests aged 16 to under 18, they can stay upon submission of a minor consent form.
We regret that we cannot accommodate guests under the age of 16 who are staying with us alone.
We regret that we cannot accommodate guests under the age of 16 who are staying with us alone.
Regarding accommodations with children
Children aged 5 and under are free. Guests aged 6 and over will be charged the adult rate.
Regarding accommodations with pets
We do not allow pets to stay with guests.
What if I forget something?
Unless otherwise specified, lost items entrusted to us will be stored for 14 days from the date of receipt (or discovery). If we do not receive any contact regarding the item, it will be disposed of.
Is there parking available and is there a parking fee?
Guests staying at the hotel are allowed to park one vehicle in the garage per reservation.
You can park in any available space on the premises, but please be careful of getting stuck in the snow during the snowy season.
You can park in any available space on the premises, but please be careful of getting stuck in the snow during the snowy season.
What kind of car is best for the snowy season?
During the winter months, customers arriving by car must use snow tires. We also recommend arriving in a four-wheel-drive vehicle.
Is it possible to go out at night?
You can go out, but during the winter months, heavy snowfall may prevent you from driving.
We kindly ask that you remove any snow during your stay using the tools provided in the parking lot.
We kindly ask that you remove any snow during your stay using the tools provided in the parking lot.
If I stay for multiple nights, will my room be cleaned?
Additional cleaning services are available upon request. (Cost: ¥22,000/cleaning)
*Cleaning scope: Linen change, trash disposal, and bathroom cleaning only.
Please complete your application via the URL provided in your reservation confirmation email.
*Cleaning scope: Linen change, trash disposal, and bathroom cleaning only.
Please complete your application via the URL provided in your reservation confirmation email.
If a flight is canceled due to a natural disaster such as a typhoon, will I receive a refund?
If your flight is cancelled after you have made your reservation, please send us a cancellation certificate (either a physical copy or a digital copy). We will process your refund once we have verified the cancellation certificate.
Please note that various fees and charges will be the responsibility of the customer.
Please note that various fees and charges will be the responsibility of the customer.
If you have any other questions, please feel free to contact us.
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